Frequently Asked Questions

EcoSave™ is an EcoGen Caribbean platform designed to help households and businesses understand electricity costs, take practical action and progressively strengthen their energy information.

No. You can begin with your electricity bill and assessment. Compatible measurement devices can add evidence later, but they are not a prerequisite for starting.

An Energy Zone is a practical group of devices you may choose to understand together, such as an entertainment area or home office. EcoSave can begin with group measurement and move toward individual-device detail where useful and supported by verified hardware.

No. EcoSave helps you understand your information and identify practical opportunities. Outcomes depend on your energy use, the actions you choose and the evidence available.

Not necessarily. EcoSave may use bill information to build your baseline, but important values should be reviewed or confirmed where required. We do not present unverified extracted information as fact.

EcoSave uses the information you provide to deliver the platform experience, assessments and relevant energy guidance. Personal information is not intended to be exposed in community or national views; those views are designed around privacy-safe aggregated information.

Yes. EcoSave supports households and businesses, with pathways that can grow from straightforward premises to more advanced and multi-site energy needs.

Email info@ecogencaribbean.com. We are also designing future AI-assisted support so people can get faster guidance while retaining a clear path to human support when needed.